Ordered a bubble waffle machine and received a friendly and helpful call from the French chap (sorry I forgot his name) before it was even sent out. And then everything I ordered arrived the next day, very happy with that!
Customer service is diabolical. We never did receive our full order even though they said they sent missing items again, these were never received nor could they give proof of postage. I have been in the catering business for over 12 years and I have never come across a company that is so rude and could not explain there own products. Avoid, even if they are a few quid cheaper. Will costs you a lot more in the end!!
Customer service is extremely poor from both guys! Especially if they have made a mistake by making excuses. They have a good batter but I will be finding an alternative company as they are not reliable for delivery, without giving you a call they will hold back your order over something as menial as a single bottle of sauce not being available even when putting in writing previously not to do this again and to just remove the sauce off the order, this is the second time and its totally unacceptable. They then to get out of it use there 1-3 days fail safe although all the other times next day is never a problem as they have said MANY times! Not happy at all the day before pancake day and they could not care less! Terrible!! I have never disappointed a customer because I go above and beyond and I always keep them informed, run a business how you expect to be treated!
Both Craig and Loic are great to work with. Their service, expertise and products are all first class. Highly recommended
Great company to do business with great customer service a company which prides it self on quality. I would highly recommend.
Pancake World Ltd is a UK Store based in Llantwit Major, Wales. Pancake World Ltd is located at The Pancake Studio, 14a Poundfield, Pound Field, Llantwit Major CF61 1DL, UK.
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